POLICY RETURNS AND EXCHANGES
Commitment to safe and high-quality food — Maximizing consumer protection.
Viet Sin Food's return and exchange policy
Last updated on January 1, 2026
1. Conditions for exchange and return
Viet Sin Food accepts product returns and exchanges in the following cases:
- The product is defective due to manufacturing faults (open packaging, loss of vacuum seal, incorrect weight as stated on the packaging).
- The product was damaged or its packaging was torn during shipping and delivery.
- Delivering the wrong type, quantity, or product compared to the confirmed order.
- The product is in its original packaging and has been stored at the specified temperature (frozen ≤ -18°C).
2. Timeframe for receiving complaints and returns/exchanges
Due to the specific characteristics of frozen fresh food:
- Within 24 hours from the time of receipt of goods for incidents of packaging damage or thawing during transportation.
- Please take photos/videos of the defective product and your purchase receipt and send them to Viet Sin's Zalo or Fanpage for immediate support.
3. Refund/Exchange Methods
1:1 Replacement: Viet Sin will deliver the new product to your home completely free of charge.
Refund: In case the product is out of stock, Viet Sin will refund 100% of the product value via bank account within 24 working hours.
Submit a return/exchange request now.
Our customer service department is available to assist you from 8:00 AM to 8:00 PM every day.
